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Privacy Policy (POPIA Compliant)
Your Privacy at Pawsome Finds
At Pawsome Finds, we love your pets, and we respect your privacy just as much. This Privacy Policy explains how we collect, use, and protect your personal information in compliance with the Protection of Personal Information Act (POPIA) of South Africa.
1. What Information We Collect
To provide you with premium pet tech and accessories, we collect the following:
- Identifying Information: Your name and surname.
- Contact Information: Your email address, phone number, and physical delivery address.
- Payment Information: We do not store your credit card details. All payments are securely processed through our encrypted, third-party South African payment gateways.
- Browsing Data: Non-identifying data like cookies and IP addresses to help our website function smoothly and show you relevant products.
2. Why We Collect Your Information
We only use your data to:
- Process and deliver your orders (like sending your new FeedMate or GoFlow bottle to your door).
- Send order updates and tracking links.
- Provide customer support and process returns.
- Send you promotional emails and pet care tips (only if you have opted in, and you can unsubscribe at any time!).
3. Sharing Your Information
We will never sell your personal information. We only share the necessary details with trusted third parties who help us run our business, such as:
- Our local courier partners (to deliver your package).
- Our secure payment gateways (to process your transaction).
- Our e-commerce platform, Shopify (to host our store securely).
4. Your Rights Under POPIA
You have the right to:
- Ask us what personal information we hold about you.
- Request that we update or correct any incorrect information.
- Request that we delete your personal information entirely.
To exercise any of these rights, simply email us at [Insert Support Email].
5. Security
We implement strict physical and digital security measures to ensure your data is safe from unauthorized access, loss, or destruction.